Step 1: Choose Your Monthly Package
The business owner chooses the package that fits their business.
This is for business owners who want a professional place where customers can collect orders.
You prepare the order, label it properly, and direct the customer to collect from the pickup point.
This is ideal if you already manage your own sales and packaging but need a safer, cleaner, more professional pickup option.
Pickup Point + Delivery Support
This includes everything in the Pickup Point Only package, plus delivery/logistics support in and around Montego Bay.
This is ideal for business owners who want more support with customer order movement, local delivery coordination, and smoother handovers.
It helps your customers receive their orders more conveniently while making your business look more organized and established.
Step 2: The Business Owner Takes the Customer’s Order
The customer orders from your business the same way they normally would.
This may be through:
WhatsApp
Instagram
TikTok
Facebook
Your website
Phone call
Direct message
The business owner confirms the order directly with the customer.
You should collect and confirm:
The pickup point does not take over your business. It supports your business by giving you a professional place for customer collection.
Step 3: The Business Owner Prepares the Package
Before the item is sent to the pickup point, the business owner must prepare and package the order properly.
Each package should be clearly labeled.
Package Label Should Include:
Customer’s full name
Customer’s phone number
Business name
Item description
Order number, if available
Payment status
Pickup date, if applicable
This helps prevent confusion and makes the handover process smoother.
Example label:
Customer: Shanice Brown
Phone: 876-000-0000
Business: Kay’s Beauty Bar
Item: 1 wig package
Payment: Paid
Pickup Date: May 20
Step 4: Send the Pickup Details to Freelancing Services Agency
Before sending the customer to collect, the business owner must send the order details to Freelancing Services Agency.
This ensures we know who is coming, what they are collecting, and which business the package belongs to.
Business Name:
Customer Name:
Customer Phone Number:
Item Description:
Pickup Date:
Payment Status: Paid / Balance Due / Customer paying seller directly
Special Instructions:
Example message:
Good day, I have a customer pickup.
Business Name: Kay’s Beauty Bar
Customer Name: Shanice Brown
Customer Phone: 876-000-0000
Item: 1 wig package
Pickup Date: May 20
Payment Status: Paid
Special Instructions: Customer should show WhatsApp confirmation.
The customer should not be sent to collect until the package is ready and the pickup information has been sent.
Step 5: Tell the Customer Where to Collect
Once the order is ready, the business owner gives the customer the pickup instructions.
Instead of saying:
Meet me by the plaza.
Message me when you reach.
I’ll send someone to meet you.
You can now say:
Your order is ready for pickup at our collection point located at 28 Miriam Way, Montego Bay, St. James. Please bring your name, phone number, and order confirmation when collecting.
This sounds more professional and helps your business look more established.
Step 6: The Customer Comes to the Pickup Point
When the customer arrives, they should provide the correct pickup information.
Freelancing Services Agency checks the information against the details provided by the business owner.
If the information matches, the package is handed over to the customer.
If the information does not match, the package should not be released until the business owner confirms.
This protects the seller, the customer, and the pickup process.
Step 7: Pickup Confirmation
Once the package is collected, the business owner can receive confirmation that the pickup was completed.
Example confirmation:
Pickup completed. Shanice Brown collected the package for Kay’s Beauty Bar today.
This helps the seller track completed orders and avoid confusion with customers.
How Delivery Support Works
For the Pickup Point + Delivery Support package, the process includes delivery/logistics support in and around Montego Bay.
The business owner still prepares and labels the package. The difference is that the customer may receive the order through delivery support instead of collecting it directly.
Delivery Details to Send:
Business Name:
Customer Name:
Customer Phone Number:
Item Description:
Delivery Area:
Delivery Address or Drop-off Location:
Payment Status:
Preferred Delivery Date/Time:
Special Instructions:
Example:
Good day, I have a delivery request.
Business Name: Kay’s Beauty Bar
Customer Name: Shanice Brown
Customer Phone: 876-000-0000
Item: 1 wig package
Delivery Area: Fairview, Montego Bay
Payment Status: Paid
Delivery Instructions: Please call customer when nearby.
This package is ideal for business owners who want to offer customers more convenience without spending all day arranging pickups, meetups, and local handovers.
What the Business Owner Is Responsible For
The business owner is responsible for:
Selling the product
Speaking with the customer
Confirming the order
Collecting payment from the customer
Preparing the package
Labeling the package clearly
Sending the pickup or delivery details to Freelancing Services Agency
Telling the customer where and when to collect
Making sure the item is ready before the customer is sent to collect
The seller remains responsible for the product, pricing, customer agreement, and customer relationship.
What Freelancing Services Agency Handles
Freelancing Services Agency provides:
A professional pickup location
A safer customer collection option
Package handover based on the details provided
Pickup confirmation where applicable
Delivery/logistics support for the upgraded package in and around Montego Bay
A more organized pickup experience for online sellers and their customers
To keep the process smooth and professional:
Do not send a customer to collect before the package is ready.
Do not send a customer before Freelancing Services Agency has the pickup details.
Packages must be clearly labeled.
Customers must provide matching information before a package is released.
If payment is still due, that arrangement must be clearly stated before pickup.
The business owner must provide special instructions in advance.
Any extra support outside the agreed package may attract an additional cost.